Customer Reviews

 

 

Our recent Customer Satisfaction Survey results show that 95% of our customers who completed their online aftersales purchase questionnaires have said that they would return to purchase from Marquis again!

 

Here at Marquis we strive to continually deliver a level of service that satisfies our customers.

 

Below are just some of the comments made on our Customer Purchase and Service Questionnaires that we receive back and feedback via the website, Google Reviews and Trust Pilot.

 

If you would like to get in touch to give us any feedback on our website, staff, service levels or products please do not hesitate to tell us about it, click here

4.4

Click here to view all our Reviews on TrustPilot
Currently Displaying: 1 - 12 of 255 Items
Great friendly and very professional service! On the handover I found it to be very thorough, very in depth and informative! Nothing was too much to ask…thank you and look forward to the start of our new venture!
Neil Brown, Trustpilot, March 2025
We liked a caravan we saw on the website, we requested a call back to confirm it was in Exeter, this was actioned at 10 am the next morning. We went to see the caravan and from start to finish Richard was very helpful and professional, answering any questions we had, nothing was too much trouble. We bought the caravan. We had a call from Leah to confirm the collection day 2 days prior, and a chance to ask any more questions which might have arisen. On the day of collection Leah went through everything very professionally with a friendly and patient nature, I felt I could ask any question no matter how small. All in all a very pleasant well oiled experience. Well done team Marquis.
Ms Abery, Google Reviews, Marquis Exeter, March 2025
We love our new motorhome and where more than happy with the staff at Durham. They were all more than helpful.
Mr Davie, Marquis Durham, March 2025
As ever staff at Marquis Durham go above and beyond when providing service.
Mrs Bragg, Marquis Durham, March 2025
Amazing service during our annual caravan inspection. The team at Marquis Ipswich made me feel welcome and valued as a customer; they answered all of my questions and addressed all of the minor issues I had concerns about, giving me confidence in the work undertaken. They even helped me fit the front tow cover when collecting the van afterwards, always a difficult job if working alone. Great friendly service from a team that makes the effort and goes out of their way to ensure customer satisfaction. Already booked for next year, I will be back!
Ian H, TrustPilot, Marquis Suffolk, March 2025
Great service from Marquis Birtley. Second time we have bought a used motorhome from Marquis and yet again great service from Karen. We were kept informed of progress as motorhome was prepared for collection. All jobs we asked to be done were completed and to great standard. Aftercare good too . Telephone call answered some issues we had.
Carole, Trust Pilot, Marquis Durham, March 2025
Caravan still under warranty and they fixed an issue with no hassle in an efficient way. Great customer service and thanks to Steve and Scott at the Suffolk branch.
Drew McCombe, Trust Pilot, Marquis Suffolk, March 2025
Having had a few Motorhomes and campers and were treated very good each time very professional and friendly never a problem if you pop in always ready to help and a cup of coffee 😊
Chris, Trustpilot, March 2025
We would like to thank Martin for his help in resolving our hot water dump valve in our motorhome. He went above and beyond to get this sorted and we would like to thank him by getting this message noticed. A quick mention to Matt in service and the drivers who picked up and returned our motorhome safely. Please make sure Martin receives this message. Thank you very much.
Mr & Mrs Cole, Marquis Northants, March 2025
We would like to thank the whole team at Marquis Motorhomes Berkshire especially Martin and Ashley for the exceptional service they provided to us in the final selection and handover of our Auto-Sleeper Kingham Campervan. They went to great lengths to ensure we where happy with our choice and provided some great tips on how to enhance our overall touring experience. They even called up the following day to see how we got on getting home on our first solo journey - great Customer Care. We are looking forward to the first of many adventure both near and far. Many thanks.
Mr & Mrs Batey, Marquis Berkshire, February 2025
Colin was a great help in taking me through the trading in of my old motorhome and purchasing of my new motorhome. Friendly and competent service. Nothing was too much trouble. The service and sales staff are all very helpful at the South Yorkshire Branch. Thank you
Ms Day, Marquis South Yorkshire, December 2024
We would like to thank Marquis Motorhomes Poole, especially Vicky and Phil. Vicky for all her help the day we came to look at motorhomes. Firstly, asking us all the right questions, what size of van, how many berths and the layout preference. She spent a long time showing us a variety of vans that might suit our needs. The final van we looked at was the Auto Sleeper Nuevo EK Plus. As soon as we looked inside, we fell in love with it. Vicky then went on line and found us the model we loved, and a deposit secured our van that day. Phil was excellent on the hand over day. Thoroughly going through every detail. So thank you both. We are now looking forward to many new adventures. Both holidays and day trips in our beautiful motorhome. Our home from home on wheels. Regards, Mr and Mrs van den Braak and our Working Cocker Spaniel Ash, who loves the motorhome life as much as we do.
Mr & Mrs van den Braak, Marquis Dorset, December 2024