Customer Reviews
Our recent Customer Satisfaction Survey results show that 95% of our customers who completed their online aftersales purchase questionnaires have said that they would return to purchase from Marquis again!
Here at Marquis we strive to continually deliver a level of service that satisfies our customers.
Below are just some of the comments made on our Customer Purchase and Service Questionnaires that we receive back and feedback via the website, Google Reviews and Trust Pilot.
If you would like to get in touch to give us any feedback on our website, staff, service levels or products please do not hesitate to tell us about it, click here.
Overall very satisfied with your service. We are already considering a bigger van.
Mr & Mrs Rice, Marquis Devon, October 2021
Fantastic handover process, very thorough and time taken to answer questions. Problems with service book not being stamped was handled swiftly without issue. Difficulties with the battery and water gauges ongoing but being dealt with in a professional manner.
Mr Walsh & Mrs Broadhurst, Marquis Northants. October 2021
The salesman was very good, but under the circumstances there was limited availability.
Mr Chambers, Marquis South Yorkshire, October 2021
Thoughtful, helpful manager and team working hard through a difficult period.
Mr Cook, Marquis Durham, October 2021
Ed has been very supportive when we have had issues/problems and has been proactive in contacting us to ensure we are happy with the purchase.
Mr & Mrs Hodkinson, Marquis Sussex, October 2021
Overall with the difficult situation all businesses have been in during the pandemic, I think Marquis Preston have coped exceedingly well.
Mr & Mrs Cottriall, Marquis Lancashire, October 2021
The sales process was handled by Lee who at every stage was very helpful, always happy to answer questions. Everything about the sale was explained fully and questioned answered either on the spot or a a call when information on our query was available. on handover day Phil took us through the working of the motorhome, including some really useful hints and tips. Phil's style of clear and unhurried explanation, plus patience made the experience both pleasant and useful. We cannot praise the team highly enough.
Mr Wilkinson, Marquis Durham, October 2021
Very good handover that was delivered clearly and in an unhurried manner. Everyone we talked to was helpful and explained things well. The Exeter branch is well laid out and has a good range and a well stocked shop. Staff are helpful and deal with questions quickly.
Mr Belcher, Marquis Exeter, October 2021
Excellent service and communication from Dave. Excellent customer service.
Would definitely recommend Marquis, we have bought two motorhomes now without any problems.
Mr Timson, Marquis Lancashire, October 2021
Special mention to Ed, pleasant, friendly, knows his stuff.
Doing a good job under trying conditions.
Mr & Mrs Byrne, Marquis Sussex, October 2021
Stephen from your Berkshire Branch was exceptional in planning, keeping us informed and assisting us with our first motorhome purchase. Nothing was too much trouble and we were made to feel very welcome without any sales pressure being applied. You see a lot of negative feedback on Social Media about motorhome dealers and the lack of customer service. I can honestly say this was not our experience with Stephen and Marquis.
Mr Parker, Marquis Berkshire, September 2021
Our salesman Lee was a pleasure to deal with and a credit to Marquis. He explained everything comprehensively and worked very hard to ensure that we were happy, maintaining contact throughout the purchase process. He is a genuinely nice guy whose patience and diligence is much appreciated. He alone would be reason for us to return to Marquis Durham. Lee cannot be praised enough and Phil should also be recognised for his helpful and comprehensive walk through on the caravan's operation. Thank you Marquis.
Mr & Mrs Parker, Marquis Durham, September 2021