Customer Reviews

My wife and I decided to attend Marquis Leisure at Preston to view motorhomes and enquire about part exchange for a newer model. After discussions with Phil in sales, we were offered a good deal for part exchange on an Auto-Sleeper Broadway. During the conversation I mentioned that I was awaiting a spare rear light bumper as I'd accidently reversed into my stepson's car, thus resulting in a £650 bill to have it repaired at another garage. I had put a deposit down of £230 until the part arrived and then had to pay the remainder once the work was completed. I asked them in order to progress the exchange, would they be prepared to take over the remaining work and I will pay them the outstanding £420. They asked me to pick up the part when it arrives, bring it over to them and they will repair it FREE, thus saving me £420 (in fact we used the money to pay the tax on the new motorhome)! We were then booked in to have a handover 2 weeks later with Mike Keating - Handover Specialist. We had the handover on Friday 15th November 2024 lasting approx 2.5hrs. I must stress the actual handover specialist Mike was absolutely spot on. Very knowledgeable, knew his stuff, great laugh, superb company and very diligent. He gave us his contact details in case we were unsure about any of the workings of the motorhome and told us to ring him anytime in the future. The whole process was flawless, outstanding customer service, (apart from the brew making ha ha). They even introduced us to the service team as we booked in our habitation check for next year. I can't applaud this company (Preston branch) enough. Very professional and a pleasure to do business with them. So a special thank you to all the team who engaged with us and a big thank you especially to Phil and Mike for excellent customer service and a quick thanks to Richard also. Cheers all!

Very good communication throughout. Best handover we have ever had. Thank you guys for all your help.

We would like to thank Colin for his expert and professional dealings with us buying our new motorhome. He was most helpful and polite in every step of the sale. He is a credit to the company and we would have no doubt in recommending Marquis to anyone looking for a motorhome or caravan.

The journey home was good and we noticed appreciably quieter than the previous van.. As to the hand over, we have never had a hand over quite like this it’s always been in a car park. We really appreciated the extra trouble you go to at Marquis to make the experience special, and to show the van in its best possible light. Wayne was very knowledgeable and helpful; it was only a shame we didn’t get to see you on the day as we would have liked to thank you again in person for your help in the process. We are very happy with the service from you all at Marquis and wouldn’t hesitate to recommend you in the future

Bought our Auto -Sleeper Campervan from Marquis Preston, plain sailing all the way from purchase to delivery, we had to wait longer than expected but Richard (our contact from Marquis) managed to push it along, he was fab and knows how to look after his customers, always regular updates and good communication, all the staff have been very pleasant and ready to help. We are very happy with our choice of campervan there have been a few challenges with getting used to the new systems but I’m sure if there is a problem the team at Marquis would be ready to help, we will definitely go back when we are ready for camper number 7

My family and I are delighted with the service we received from Shaun and Leah at Marquis, and would recommend anyone considering buying a caravan (or motorhome) to pay them a visit. Keep up the good work, guys.

Just wanted to send our thanks for the way that you have handled the purchase of our new Coachman caravan. We previously enjoyed motorhome holidays but a change in circumstances meant a caravan would be a better option for us. We were a bit apprehensive about making this move but with your help the transition to a caravan has gone very well. With your proactive approach you were always able to find a way around any issues and never got fed up with our many questions. You have provided excellent customer service which has made our dealings with Marquis a pleasant experience. Thanks again!

We were delighted with the service we received from Marquis in Preston when we ordered our Mobilvetta K Yacht 90. Dave was really helpful and we sorted our purchase and trade in on our way home to Scotland from the Birmingham motorhome show. The motorhome came with air conditioning, roll out awning and bike rack, a great bonus. We were given regular updates on the expected delivery and were able to plan for our swap over date. Before the handover, we brought our trade in motorhome down for a full inspection. This was completed quickly and we relaxed in the customer area while it was carried out. On swap over day, we had a booked slot and were given a really comprehensive handover, all features were explained and we felt confident that we understood every element of the motorhome. Marquis booked us into a local campsite to let us check that everything was working and to give us the opportunity to return if we did not know how anything worked. Thanks to the handover, this was not a problem. We were given plenty of time to move the contents of our old motorhome to our new one, we were not rushed and all the staff were friendly and attentive. I needed to get additional security added to the motorhome for my insurers, this was ordered and fitted by Marquis at the last minute without any problems. I am really delighted with our Mobilvetta and with Marquis. A great team selling a great product and I have no concerns about after sales service. All in all, I would recommend Preston Marquis.

Turned up at short notice with a serious problem with our 240V power inlet. Andy and his staff were fantastic - sorted the issue out for us and even made us a cuppa!! Wouldn’t hesitate to recommend them and would happily use them again, if we were more local! Thanks guys - you really saved our bacon!!

From my first email contact with Daren he has been friendly, helpful and attentive. Emails were always replied to promptly and with comprehensive answers to questions. Having made the decision to purchase our van from Daren he helpfully guided us through the process and kept us up to date with the progress at each stage. When the van was ready for collection Daren kindly picked us up from the airport to take us to his office. The handover and final paperwork was completed by Mike, who was friendly, helpful and knowledgeable. Nothing was too much trouble for him and he ensured that we fully understood the workings of our new van. Overall we are extremely happy with the service that we have received from Marquis and wouldn’t hesitate to recommend them and in particular Daren at the Hampshire branch as the first stop for anyone looking for a Campervan or Motorhome. Thanks again

We recently purchased an Auto-Trail from your Devon Branch and I must say that the service and personal detail we received from Chris was first class. From the time I made contact his attention was excellent, he made you feel that we have known him for ages. He gave us plenty of time to look over potential vans and was there for advice when required. Once we had made our decision his attention did not end there we have been back a few times for other issues and as soon as you enter the building you are remembered and feel like you are a valued customer. There are others who need mentioning "Handover Dave" a very friendly man and full of useful information, we were caravanners who made the plunge to a motorhome so his advice was very welcome indeed. The service team also treat you as if you are their only customer and keep you informed of what is going on. We have only had our motorhome for just over a month and we are looking forward to many memories ahead. Once again thank you for the service to date and we look forward to that continuing in the future which I'm sure will. So thank you Chris and the rest of the team at Marquis Devon and thank you for making us feel very valued.

I had an emergency with the fridge not working on my new motorhome whilst heading off for a weekend. Marquis Preston were on my route so I called and Mike was very helpful and obliging and arranged to fit me in for a test when I passed. When I arrived I was attended to in a very professional manner by Mike and the Service Manager. Special thanks also to Gary the technician who rigorously tested the fridge giving me peace of mind and when asked also fixed my handbrake warning light which had never worked. Well done to all at Marquis Preston for your excellent service.